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Poly

Plantronics EncorePro HW720 Customer Service Headset (Renewed)…

Plantronics EncorePro HW720 Customer Service Headset (Renewed)…

Certified Renewed · 1-Year Warranty

$38.99 USD
Temporarily out of stock

This certified renewed unit is between batches. Leave your email and we'll let you know the moment it's back — usually within days.

Browse in-stock alternatives →

  • Free shipping
  • 90-day returns
  • 1-year warranty
Works withDesk phonePC / softphone

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Shipping & Returns

For an even easier and more trusted shopping experience, you can checkout on our website with your existing Amazon account.

  • One familiar login to identify and purchase
  • Personal information security
  • Built in fraud and payment protection
  • You're covered with Amazons A-Z guarantee

Shipping is always FREE

Orders placed before 3pm PST will ship that same day from California and will arrive within 2-5 business days. If you need faster shipping, at checkout there's expedited shipping options available. 

Returns are easy and free!

You have 90 days from the date of purchase to return your order for a full refund. Please follow the quick steps below to submit a return.

  1. Email your order number to info@renewedheadsets.com and please provide reason for return.
  2. Once return is approved, you'll receive an email with a pre-paid shipping label to return your order for a full refund
  3. Refunds take 2-5 business days to be issued from the day the return is received in our warehouse

*ALL RETURNS must have an RMA number on the box or the package will be refused and the return process will be delayed.

 

Warranty

Warranty replacements are fast and free, the way it should be!

Renewed Headsets covers you with a 1 year advanced replacement warranty for peace of mind. To get a warranty replacement, please follow the quick steps below.

  1. Email info@renewedheadsets.com with your order number and description of the issue.
  2. A replacement will ship that same day and you'll be emailed a pre-paid shipping label to send the defective headset back

*Please use the shipping label provided by Renewed Headsets or the package could get lost.

 *Warranty, service and support is covered from Renewed Headsets, NOT manufacturer.

View full details
Certified Renewed Grade A Cosmetics 1-Year Warranty Professionally Restored
How we refurbish

About this headset

The Plantronics EncorePro HW720 is a wired customer-service headset with a stereo (duo) design that covers both ears for focus. It uses a quick-disconnect (QD) connector and requires a compatible bottom cable to connect to your desk phone or PC / softphone (sold separately). A noise-cancelling boom microphone keeps your voice clear in busy contact-center environments.

Key features

  • Wired quick-disconnect (QD) connection; requires a compatible bottom cable
  • Connects to desk phone or PC / softphone with the right cable
  • Stereo (duo) wearing style covering both ears
  • Noise-cancelling boom microphone
  • MFG part 78714-101

Certified Renewed

Every Certified Renewed headset is electronically tested, professionally cleaned and sanitized, and fitted with a new battery or replacement parts where needed. Units are restored to Grade A cosmetic condition and backed by our 1-year advanced-replacement warranty plus lifetime support, so you get reliable hardware at a fraction of the cost of new.

Certified Renewed · Inspection report

Every headset earns the seal

Every headset runs the same five checks before it earns the seal — the same language on the box, here, and across the site.

Report ID RH-83305535 · Passed

Electronically TestedAudio · mic · range · battery
Professionally Cleaned & SanitizedFresh ear cushions fitted
Parts & BatteryNew battery & parts where needed
Grade A CosmeticsPresentation-ready condition
1-Year Warranty + Lifetime SupportAdvanced replacement included
David Merritt, Operating Owner of Renewed Headsets
Who stands behind this

We are a small US team, and my name is on this. Every headset is electronically tested, cleaned and restored to Grade A before it ships, and it is backed by a 1-year advanced-replacement warranty, 90-day returns and lifetime support. If yours arrives and it is not right, contact us and we will replace it.

David Merritt Operating Owner · Renewed Headsets

Talk to a human
Buying for a team

Built for procurement

  • Net 30on approved credit
  • Purchase orders acceptedPOs from business, education & government
  • W-9 on requestsent same business day
  • Tax-exempt ordersresale, nonprofit & government certificates
QuantityYou save
10+5%
25+10%
50+15%

Quoted and invoiced — send your quantities and we confirm pricing, usually within one business day.

Get a volume quote or call (866) 773-1226 · 7am–4pm PT, Mon–Fri

How it compares

Plantronics EncorePro H...Plantronics CS540 Earpi...Plantronics EncorePro H...Plantronics W720 Savi D...
Connection Wired QD (needs bottom cable)DECT wireless (USB-A base / desk phone)Wired QD (needs bottom cable)DECT wireless (multi-device base: desk phone / PC / mobile)
Wearing style Duo / StereoConvertibleMonoDuo / Stereo
Microphone Noise-cancelling boomNoise-cancelling boomNoise-cancelling boomNoise-cancelling boom
Price $38.99$36.99$12.29$79.95
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Specifications

BrandPoly
Model78714-101
ConnectionWired QD (needs bottom cable)
Wearing styleDuo / Stereo
MicrophoneNoise-cancelling boom
ConditionCertified Renewed — Grade A
Works with
Desk phonePC / softphone

Questions

Frequently asked

Do I need a separate cable?
Yes. This headset uses a quick-disconnect (QD) connector and requires a compatible bottom cable to connect to a desk phone or PC / softphone, which is not included.
Is it mono or stereo?
It is a stereo (duo) headset with ear cups on both sides to help block out office noise.
Does it have a noise-cancelling microphone?
Yes. It uses a noise-cancelling boom microphone to help keep your voice clear over background noise.
What does Certified Renewed mean?
Each unit is electronically tested, professionally cleaned and sanitized, and restored to Grade A cosmetic condition, with new parts fitted where needed.
What warranty is included?
It is covered by our 1-year advanced-replacement warranty and lifetime support.